The above is subject to the following conditions:
1. Application via email must be within 7 days from the day receipt the parcel by the purchaser.
2. All item(s) must be returned in their original condition with all tags attached. Product(s) and it's accessories and free gift(s) must be returned completely.
3. Items under "Super Deal", "free Gifts" " or other special promotions" is not allow for exchange/refund.
4. Exchange/ refund is only applicable for purchase/shipment within Malaysia. The policy is not applicable to international transaction.
5. Customer is only allowed to exchange for same product only.
6. Exchange of product is subject to availability, if the item is not available purchaser may request for refund.
7. In the case of missing item/defect/wrong item, LuckyAngel reserves to right from time to time proceed with refund without prior notice.